💪🏛👍 Building User Experience
Capacity in Museums
Graduate Research Position
How can cultural institutions develop and maintain a visitor-first culture?
Coaching the Cooper Hewitt Museum’s staff to implement user experience strategy.
This case study is under construction.
When our research has published, I will be sure to post updates. Until that point, here is a brief video I made with a member of my research team that explains the project.
In short, my team is studying how museums can take advantage of user experience insights and build their organizational UX capacity. We are in the process of building a “playbook” that can help institutions implement UX strategies and tools.
We partnered with Cooper Hewitt, a Smithsonian design museum in New York, to provide strategic consulting to their staff.
This intitiative involved 15 weekly coaching sessions with the museum’s digital product manager. Additionally, I designed and facilitated a workshop for relevant museum staff on UX principles and fundamentals. I also helped to facilitate a “Usability Testing 101” session for general staff, to help increase buy-in from executives.
About the UX fundamentals workshop I designed and facilitated, we recieved the following feedback from a staff member at Cooper Hewitt:
We partnered with Cooper Hewitt, a Smithsonian design museum in New York, to provide strategic consulting to their staff.
This intitiative involved 15 weekly coaching sessions with the museum’s digital product manager. Additionally, I designed and facilitated a workshop for relevant museum staff on UX principles and fundamentals. I also helped to facilitate a “Usability Testing 101” session for general staff, to help increase buy-in from executives.
About the UX fundamentals workshop I designed and facilitated, we recieved the following feedback from a staff member at Cooper Hewitt: