Resume // CV

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Education:

• for contributions to the department (2022)
  

• for UXCB research contributions (2022)

Methodology:

Research:

• Conducting qualitative user/visitor interviews
• Empathy mapping
• Journey mapping
• Persona development
  

• Card sorting & tree testing (Optimal Workshop)

• Contextual inquiry
  
• Competitive analysis
• Ethnographic research, diary studies

• User testing: moderated and unmoderated (UserZoom, Validately, UserTesting.com)
• Eye-tracking (Tobii Pro Lab)
  
• Heatmaps & scrollmaps (HotJar)
• A/B testing (Google Optimize)
  
• Web analytics (Google Analytics)
  
• Heuristic evaluation
  
• Copy auditing

Design: 

• Responsive product design (Figma, Adobe XD, Adobe Illustrator, Miro, InVision, Marvel)
  
• Survey design
• UX copywriting

Experience:

UX Research Associate

Graduate Research Assistant

• Developed the UXCB in Museums Playbook, including “plays” to help museums build robust visitor-first experience
• Consulted Cooper Hewitt’s digital product manager as well as executive, digital, and visitor experience stakeholders on UX implementation and advocacy
• Designed and facilitated workshops + activities for leadership and staff to increase organizational UX literacy and buy-in 
• Produced video content to highlight research processes for Research Open House 2022
• Presented findings at Info Show 2022

Usability Consultant: Eye-tracking

• Executed an eye-tracking study (Tobii Pro) to evaluate the Metropolitan Museum of Art’s Close Look articles and Digital Collections Search pages
  
• Recruited 10 participants, designed study instruments including screener, task scenarios, interview script, pre- & post- questionnaires, and executed system usability score (SUS) analysis
  
• Analyzed qualitative and quantitative data, proposed redesign recommendations with mockups
  

Web Analytics Consultant: Heatmaps

• Designed a web analytics study using HotJar and Google Analytics to glean quantitative insights on user behavior
  
• Proposed design recommendations and A/B test plan to evaluate potential redesign in a presentation to Pratt News’
  digital team

Audience Evaluation Consultant: Wayfinding

• Studied visitor behavior (paper map usage) within the museum in partnership w/ museum’s visitor experience team
  
• Executed observational data collection phase, surveyed visitors, completed 1:1 interviews
  

UX Designer: White-labeled mobile web application

• Developed a white-labeled mobile product prototype for Gesso, a native walking tour app
  
• Ran two UX Research sprints, including generative user research and guerilla usability testing
  
• Designed a mobile prototype in Figma, iterated from low to high fidelity

Usability Consultant: Remote testing

• Interviewed stakeholders from Mural Route’s digital team to determine project scope
  
• Performed remote usability testing with UserZoom to evaluate a mobile mural locator tool
  
• Designed study instruments including screener, consent form, tasks, and questionnaires  

UX Designer: Resposive site design

• Developed a resposive mobile site design for Variable West in partnership with their founder and web developer
• Executed a heuristic analysis of their existing site
• Completed card sorting and tree testing to rework their information architecture
• Conducted generative user research: 1:1 interviews and surveying, to create product personas 
• Developed a style guide for use throughout Variable West
• Prototyped mobile and desktop browser versions of the site from wireframes to a high-fidelity version

Program Coordinator, Program Lead

• Designed, implemented, and facilitated career development programs for New York teens, including Futures Academy (93% student success rate, summer 2020)
• Program lead: JP Morgan Chase Internship Program, East Harlem Tutorial Program
• Developed post-program evaluations for partner institutions, executed survey design and data analysis
• Engaged and maintained a growing network of partner schools and community-based organizations
• Managed a team of field specialists to check in on interns and meet program requirements
• Member of Diversity, Equity, and Inclusion team for curriculum development

Senior Educational Consultant, Creative Writing

Music Publicity Intern

• Drafted and edited written materials (press releases, pitches, media alerts)
• Conducted research and reporting on media outlets and emerging artists
• Coordinated meetings, schedules, and logistics for press events/interviews including radio and SXSW.
• Pitched press coverage (print, broadcast, online); clipped artist coverage